Privacy & Cookie Policy
Last updated: October 2026
Who We Are
Retail That Works is an independent retail insights and advisory platform focused on helping retailers identify operational friction, simplify work and improve execution.
If you have any questions about this policy, please contact:
Information We Collect
When you use this website, we may collect:
Information you submit through contact forms
Your name and email address if you contact us directly
Website usage information
Device and browser information
General location information
Pages visited and time spent on the website
We do not collect more information than is reasonably necessary to operate the website and respond to enquiries.
How We Use Information
We use information to:
Respond to enquiries
Improve website content and performance
Understand how visitors use the website
Monitor and maintain website security
Develop and improve Retail That Works
We do not sell, rent or trade personal information.
Google Analytics
Retail That Works uses Google Analytics to understand how visitors use the website.
Google Analytics may collect information including:
Pages viewed
Time spent on pages
Device type
Browser type
Approximate location
Traffic source
This information helps us understand what content is useful and how the website can be improved.
Google Analytics does not provide us with personally identifiable information about individual visitors.
For more information, please refer to Google's Privacy Policy.
Cookies
This website uses cookies to improve the user experience and help us understand how visitors interact with the site.
Cookies may be used by:
Squarespace
Google Analytics
Other services required to operate the website
Cookies help us:
Measure website performance
Understand visitor behaviour
Improve site functionality
Provide a better browsing experience
You can control or disable cookies through your browser settings at any time.
Third-Party Services
Retail That Works uses third-party services to help operate the website, including:
Squarespace
Google Analytics
These providers may process data in accordance with their own privacy policies.
Data Retention
Information is retained only for as long as necessary to:
Respond to enquiries
Operate the website
Meet legal or regulatory obligations
Your Rights
You may request:
Access to information held about you
Correction of inaccurate information
Deletion of information where appropriate
To make a request, contact:
Changes to This Policy
This policy may be updated from time to time.
Any significant changes will be reflected on this page.
Retail That Works
Follow the Friction.