Operational Leadership & CMI-Accredited Development

Embedding world-class operational governance through formal Chartered Management Institute (CMI) qualifications.

An operational playbook is only as effective as the leadership team executing it. Through our strategic training partnership, Retail That Works delivers formal CMI-accredited leadership and management qualifications designed to upskill store managers, operational supervisors, and regional leadership teams.

CMI

LEVEL 2

TEAM LEADING AND STORE OPERATIONS

CMI

LEVEL 3

FIRST-LINE OPERATIONAL MANAGEMENT

Designed for Store Managers and Assistant Managers. Covers P&L awareness, stock control governance, shrinkage mitigation routines, and performance management.

Designed for supervisors and frontline leads. Focuses on daily operational delegation, customer service standards, stockroom discipline, and team communication.

CMI

LEVEL 4

STRATEGIC OPERATIONS AND LEADERSHIP

Designed for Multi-Site Managers and Regional Directors. Focuses on strategic operational planning, change management, supply chain integration, and resource optimisation.

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STANDARDISED CAPABILITY

Creates a unified operational management culture across domestic and international site networks.

TURNAROUND SUSTAINING POWER

Ensures operational improvements stick long after our initial consulting engagement concludes.

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FLEXIBLE DELIVERY

Blended modular learning structured around live retail trading schedules.

DEVELOP YOUR OPERATIONAL LEADERS

Enrol your management teams in CMI-accredited qualifications.

ENQUIRE ABOUT TRAINING