EXECUTIVE LEADERSHIP & BOARDROOM GOVERNANCE
Retail That Works is led by senior operational strategists combining over four decades of multi-site retail management, international supply chain design, and doctoral research. We provide boardroom-level clarity and ground-level execution frameworks for complex retail, resort, and flagship environments.
CO-PRINCIPAL PARTNERANDREW SMITH, MBA
FLAGSHIP OPERATIONS & CUSTOMER EXECUTIONSenior retail operations director and MBA holder with extensive experience governing multi-site retail estates, high-volume flagship operations, and complex commercial turnarounds. Andrew serves as the operational bridge between high-concept brand strategy and shop-floor execution, ensuring luxury, resort, and high-street environments deliver exceptional customer experiences while maintaining strict operational discipline, labour efficiency, and maximum space productivity.
EXECUTIVE COMPETENCES— Enterprise Operating Models & Compliance Protocols
— Commercial Yield Optimisation & Revenue Per Sq M
— Frontline Operational Strategy & Execution Governance
CO-PRINCIPAL PARTNERSEAN KENNEDY, PHD (CAND), MBA
SUSTAINABLE OPERATIONS & CUSTOMER EXECUTIONSenior retail strategist, doctoral researcher, and MBA specialist with over two decades of international retail experience spanning major UK retail PLCs and southern African department store groups. Sean specialises in supply chain resilience, operational cost control, and organisational transformation. He brings deep academic rigor combined with practitioner-level accountability to international retail networks, establishing scalable operating models and robust inventory governance across diverse geographic markets.
EXECUTIVE COMPETENCES— Operational Risk Mitigation & Shrinkage Reduction (-2.5% to <1.0%)
— Sustainable Supply Chain & Multi-Site Standardisation
— Postgraduate Research & Executive Capability Building